Certificate Series:Conflict Resolution Training Program
Whether you are an HR associate, manager/supervisor, or individual contributor with co-workers, we all experience conflict at work. This conflict often causes tension due to different points of view. Conflict is a valuable and natural part of our professional lives. However, most of us are uncomfortable with managing conflict and emotionally charged conversations. We also often lack giving and receiving transparent feedback with our co-workers. Effective conflict is built on trust and is an essential ingredient to workplace success.
In this 5-week training series, we will learn how to support difficult conversations and conflict resolution discussions so they result in a shared perspective of how to move forward and reach our goals. In this program, you will:
- Discover different responses to conflict and how to benefit from each
- Build emotional intelligence to identify how to support challenging behaviors and conversations
- Practice communication techniques that enhance your ability to listen
- Learn how to guide conflict resolution meetings
Materials Fee: $0.00